GENERAL INFORMATION

**Once a label is created and has left our facilities, we are no longer responsible for your package. Please contact the shipping carrier for further assistance.

At LOFA Collections, we strive to accommodate our customers in every way possible. We want you to be fully satisfied with your purchase. Please contact us with any questions at sales@lofagroup.com and you will receive a response from us within 24 hours, Monday through Friday from 7am – 4pm EST.